** Rant Level: Very High **
So, as some of you know (because you received an false email), my wife's google email account was stolen. Obviously this is a terrible problem and extremely upsetting.
However, instead of resolving the problem, Google is making it FAR worse because of their policy for handling account theft. Basically, they take the position that 1) they don't collect enough information to verify who you are and 2) they don't believe anything anyone tells them.
They don't even use a security phrase! WOW!
My favorite line in the policy sheet goes something like this: Anyone can create an email address at google using your information at anytime, so we have no reason to believe you are entitled to your own name or email anyway.
Isn't that just great!? They acknowledge that they are basically fostering identity theft.
So, please know that you should ABSOLUTELY NOT rely on a gmail account. If you lose control of it, YOU WILL LOSE IT!
Their recommendation: create a new account.
You see, I know that Comcast will give me back my email if someone else hacked it. I know GoDaddy.com will give me back the various emails that they host for me. Primarily this is because I pay them for the service -- so they care. GoDaddy really cares, they have great customer service! Because of that, I use GoDaddy a lot. And they have great security features. Basically, I guess you get what you pay for. If it's a free service, don't expect much support.
Google security feature = do your best to protect yourself -- don't expect anything from us!
I'm really glad that I used an email that I control to create a google account. Had to when they took over Blogger. Thank goodness I didn't create a gmail address.
Just an interesting side note: Yahoo! actually has customer service, receives support email and actually responds intelligently in this type of situation. See here. I was about to say don't trust any of the free web-based services, but at this point I'm saying DON'T TRUST GOOGLE!
** Rant Level: Moderate **
"water"
2 hours ago






















